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Effective Date: 19 August 2026
Last Updated: 19 August 2026
EXVO Selection (“EXVO”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information collected through https://www.exvo.in and through our related customer, order, payment, delivery and communication services.
This Privacy Policy explains what information we may collect, why we collect it, how it may be processed, the service providers that may process it on our behalf, how we retain and protect it, and the choices available to you.
Legal Business Name: EXVO Selection
Brand Name: EXVO
Business Type: Proprietorship
Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203
GSTIN: 27AXZPA5539J1ZU
Privacy & Customer Support Email: support@exvo.in
Business Phone / WhatsApp: +91 92252 63769
This Privacy Policy applies to personal information processed in connection with:
Your use of EXVO.in
Products and services purchased through EXVO.in
Direct orders and checkout
Customer enquiries and support
Newsletter subscriptions
Promotional communications
WhatsApp communications
Returns, refunds and cancellations
Shipping and delivery
Other interactions with EXVO
Depending on how you interact with EXVO, we may collect the following categories of information.
We may collect:
Full name
Email address
Mobile or telephone number
Billing address
Shipping address
City, State and PIN code
Order details
Product details
Transaction-related information
Information submitted through contact or enquiry forms
Customer support communications
WhatsApp communications
Newsletter subscription information
Information you voluntarily provide when requesting support, returns, refunds or other services
Depending on the website services and integrations enabled, certain technical information may be collected automatically, including:
IP address
Browser type
Device type and operating system
Website pages visited
Date and time of access
Referring source
Website interaction information
Cookies and similar technologies
Advertising or analytics identifiers, where applicable
EXVO.in may allow customers to place orders using guest checkout.
A customer account is not required to place an order unless EXVO introduces an account-based feature in the future.
Information required to complete a guest order may include your name, mobile number, email address, billing information, shipping information and order details.
We may use personal information for the following purposes:
Processing and managing orders
Providing products and services
Processing payments
Preparing invoices
Maintaining accounting and GST records
Arranging shipment and delivery
Providing customer support
Responding to enquiries and complaints
Processing returns, refunds and cancellations
Sending order and service-related communications
Sending newsletters and promotional communications where permitted
Improving website performance and customer experience
Understanding product and customer trends
Advertising and campaign measurement
Detecting fraud, misuse and security incidents
Maintaining business records
Complying with applicable laws, tax requirements and regulatory obligations
Protecting the rights, property and security of EXVO, our customers and other parties
EXVO uses an integrated set of Zoho business applications for ecommerce, accounting, inventory, customer relationship management and marketing.
These may include:
Zoho Commerce — online storefront, checkout and order management
Zoho Books — accounting, billing, invoicing and GST-related records
Zoho Inventory — inventory and operational management, including manufacturing/BOM management for Car Care products
Bigin by Zoho CRM — customer enquiries, customer relationships, sales/support processes and related communications
Zoho Campaigns — newsletters and promotional email communications
Depending on the services and integrations enabled by EXVO, relevant customer, order, billing, inventory, support or marketing information may be synchronized or processed between applicable Zoho services.
Zoho states that service data entrusted by its customers may be stored or processed on Zoho's systems, and that Zoho may use service-specific subprocessors and third-party service providers to provide its services.
EXVO uses these services for legitimate business operations and manages the information contained in them according to our business processes and applicable requirements.
EXVO uses Razorpay to process applicable online payments.
During a payment transaction, Razorpay may process information such as name, address, email address, phone number, transaction information, payment-related information and certain technical/device information as necessary to provide its services.
Razorpay may also share or process information with its affiliates and third-party service providers as described in its applicable privacy notices.
EXVO does not store complete debit-card or credit-card numbers, CVV numbers or equivalent full payment credentials on its own systems.
Payment processing remains subject to Razorpay's applicable terms and privacy practices.
EXVO uses Zoho Books for accounting, billing, invoicing and GST-related record keeping.
Information used for these purposes may include:
Customer name
Billing information
Shipping information
Order information
Invoice information
Transaction information
GST-related information, where applicable
Such information may be retained for accounting, tax, GST, legal and regulatory requirements.
EXVO uses Zoho Inventory for inventory and operational management, including internal manufacturing and Bill of Materials (BOM) management for Car Care products.
Because our Zoho applications may be integrated, relevant order or customer-related information may be synchronized into applicable Zoho systems where required by the enabled integration or business workflow.
Manufacturing information such as formulations, raw materials, BOMs, production records and batch information may be internal business information and is not necessarily personal information.
EXVO may use Bigin by Zoho CRM to manage:
Customer enquiries
Customer relationships
Sales enquiries
Support requests
Communication records
Follow-up activities
Information submitted through email, contact forms, WhatsApp or other communication channels may be processed through Bigin where necessary for customer support and business administration.
EXVO may use WhatsApp Business for:
Customer enquiries
Order-related communication
Shipping or delivery updates
Support communication
Return/replacement communication
Other service-related messages
The primary EXVO customer-facing WhatsApp/business number is:
+91 92252 63769
WhatsApp is operated by a third party, and its own terms and privacy practices apply to information processed through its platform.
EXVO may use Zoho Campaigns for newsletters and promotional communications.
These communications may include:
New product announcements
New collections
Special offers
Festive promotions
EXVO updates
Product-related information
Other promotional communications
Newsletter communications may be sent from:
no-reply@exvo.in
You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism provided in the email or by contacting support@exvo.in.
We will take reasonable steps to honor your unsubscribe request.
Zoho explains that customer mailing-list information, such as email addresses, may be processed through Zoho Campaigns and that service-specific subprocessors may be involved depending on the features used.
Where EXVO uses Google Forms for newsletter subscriptions, enquiries or other forms, information submitted through those forms may be stored or managed using Google Sheets or related Google services.
Google's applicable terms and privacy practices may apply to information processed through these services.
EXVO may use Delhivery One as its primary logistics service provider.
Where Delhivery services are unavailable or unsuitable for a particular destination, shipment type or service requirement, EXVO may use Shiprocket or another appropriate logistics or courier service provider.
Necessary information may be provided to the relevant logistics provider, including:
Customer name
Mobile number
Email address where required
Shipping address
City
State
PIN code
Order/shipment information
Delhivery's order-creation documentation identifies customer name, contact number, address, PIN code and, where applicable, email ID as customer/shipment information used for delivery operations.
Shiprocket's published privacy material similarly identifies information such as name, address, city, postal code, state, country, phone number and email address as information used for order and shipping purposes.
EXVO does not sell personal information as a standalone commercial product.
We may share or provide access to personal information where reasonably necessary with service providers and business partners that help us operate EXVO, including:
Zoho Commerce
Zoho Books
Zoho Inventory
Bigin by Zoho CRM
Zoho Campaigns
Razorpay
Delhivery One
Shiprocket or another logistics provider, where applicable
WhatsApp Business
Google Forms / Google Sheets and related Google services
Website and technology service providers
Professional advisers, accountants or legal advisers where appropriate
Government, regulatory or law-enforcement authorities where legally required
We aim to share only information reasonably necessary for the relevant purpose.
Zoho's current privacy documentation also explains that service data may be processed using Zoho subprocessors and other third-party service providers depending on the services and features used.
EXVO.in may use cookies and similar technologies for purposes including:
Essential website functionality
Security
Website performance
Analytics
Advertising
Campaign measurement
Remembering preferences
Improving user experience
Third-party services used by EXVO may also use cookies, pixels, tags or similar technologies.
Because EXVO may enable analytics and advertising services as the website develops, the specific cookies and technologies used may change over time.
Where required by applicable law, EXVO may provide appropriate controls or choices for non-essential cookies.
EXVO may use Google Analytics to understand:
Website traffic
Visitor interactions
Page performance
Traffic sources
General website usage
Website trends
Google Analytics may use cookies and similar technologies when enabled.
The exact Analytics configuration may change as EXVO develops its website.
EXVO uses or may use Google Ads and related Google advertising technologies for marketing, advertising, campaign measurement and related purposes.
Depending on the configuration, Google advertising technologies may use cookies, tags, identifiers or similar technologies.
EXVO may use Google AdSense in the future to display advertising on the website.
If enabled, Google or advertising partners may use cookies or similar technologies for advertising and measurement, subject to applicable settings, policies and legal requirements.
EXVO may use Google Search Console to monitor:
Search visibility
Website indexing
Technical website performance
Search-related performance
Search Console is primarily used for website management and search-performance monitoring.
EXVO takes reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure or destruction.
Our service providers may maintain their own security measures in accordance with their respective policies and contractual or legal requirements. Zoho, for example, states that it maintains administrative, technical and physical safeguards and has security certifications including ISO 27001, ISO 27017, ISO 27018 and ISO 27701.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
EXVO retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where retention is required or reasonably necessary for legal, accounting, tax, GST, regulatory, security or dispute-resolution purposes.
May be retained for the period necessary to fulfil orders, maintain accounting/GST records and comply with applicable legal requirements.
May be retained while you remain subscribed to promotional communications.
After an unsubscribe request, the relevant address may be removed or suppressed from promotional mailing lists, subject to information reasonably necessary to maintain the unsubscribe record and comply with legal requirements.
May be retained for as long as reasonably necessary to resolve and document the enquiry and to meet legitimate business or legal requirements.
EXVO does not knowingly seek to collect personal information directly from individuals under 18 years of age for independent use of our services.
Where applicable law requires additional safeguards or consent for children's personal data, EXVO will comply with those requirements.
The Digital Personal Data Protection framework defines a child as an individual below 18 years of age. The Government of India notified the Digital Personal Data Protection Rules, 2025 on 14 November 2025 and established a phased commencement framework.
Subject to applicable law, you may have rights and choices relating to your personal information, including:
Requesting access to personal information held about you
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Withdrawing consent where processing is based on consent
Unsubscribing from promotional communications
Raising a privacy-related request or grievance
To make a privacy-related request, contact:
Atish Waghele
EXVO Selection
Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769
We may take reasonable steps to verify your identity before processing certain requests.
EXVO.in may contain links to or integrations with third-party services, including payment, logistics, communications, social media, analytics, advertising and technology platforms.
Third-party services may have their own privacy policies, terms and data-processing practices.
EXVO does not control the privacy practices of third-party platforms and recommends reviewing their applicable policies before providing information directly to them.
EXVO may update this Privacy Policy from time to time to reflect:
Changes in business operations
New products or services
New technology or integrations
Changes in our data-processing practices
Changes in applicable law or regulatory requirements
The updated version will be published on this page with a revised Last Updated date.
For privacy questions, requests or complaints, contact:
EXVO Selection
Attention: Atish Waghele
Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203
Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769
Third-Party Privacy Resources
The following third-party services may be used by EXVO in connection with website operations, payments, customer management, marketing, analytics, advertising and delivery. Their respective privacy policies may apply to information processed through their services:
Zoho Privacy Policy → link
Zoho Sub-processors & Third-Party Service Providers → link
Razorpay Buyer Privacy Notice → link
Delhivery Privacy Policy / Terms → link
Shiprocket Privacy Policy → link
Digital Personal Data Protection Rules, 2025 — MeitY, Government of India → link