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Effective Date: 19 August 2026
Last Updated: 19 August 2026
EXVO Selection (“EXVO”, “we”, “us” or “our”) aims to provide a clear and fair process for returns, replacements and refunds for products purchased through https://www.exvo.in.
This Returns & Refund Policy should be read together with our Terms & Conditions, Shipping Policy, Cancellation Policy and Privacy Policy.
Note: The policy below uses a 7-day return window for eligible products and a 48-hour reporting period for damaged/wrong/missing items. These timelines should match the return settings you actually configure in Zoho Commerce before publishing.
Eligible products may generally be returned within 7 days of delivery, subject to the conditions below.
To be eligible for a return, the product should generally:
Be unused and in resalable condition
Be returned with original packaging, tags, accessories and applicable documentation
Not be damaged through misuse, negligence or improper handling
Be accompanied by the applicable order details or proof of purchase
Certain products may have different return conditions based on their nature, packaging, hygiene considerations or product-specific requirements.
Where a product page specifies a different return period or condition, the product-specific terms will apply.
If you receive:
A damaged product
A defective product
A product different from what you ordered
A product with missing components
A package that appears tampered with
please contact EXVO at support@exvo.in within 48 hours of delivery.
To help us investigate the issue, we may request:
Order number
Product details
Photographs of the outer package
Photographs/videos of the product
Description of the problem
Other information reasonably required to verify the claim
Where the issue is verified and the product is eligible, EXVO may provide a replacement, refund or other appropriate resolution, subject to the circumstances and applicable law.
Certain products may be non-returnable or may have restricted return eligibility because of their nature.
These may include, where applicable:
Opened or used consumable products
Products that cannot reasonably be resold after opening
Products affected by hygiene or sanitation considerations
Products damaged after delivery through customer misuse
Customized or specially prepared products
Products specifically identified as non-returnable on the product page
For Car Care products and other consumable products, we may restrict returns once the product has been opened or used, except where the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights.
Where a product is eligible for a change-of-mind return, the customer must request the return within the applicable 7-day return period.
The product must normally remain unused, undamaged and in its original packaging.
EXVO may inspect the returned product before approving the applicable refund or replacement.
Certain products may be excluded from change-of-mind returns.
To request a return, contact:
Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769
Please provide:
Order Number
Customer Name
Product Name
Reason for Return
Photographs/Videos, where applicable
We will review the request and communicate the next steps.
Where a return is approved, EXVO may arrange collection through Delhivery One, Shiprocket or another suitable logistics/courier provider, depending on serviceability and operational requirements.
For a return arising from a verified:
Wrong product
Damaged product
Manufacturing/product defect
Missing item
EXVO may arrange or bear the applicable return shipping cost, subject to verification.
For other eligible returns, any return shipping charge or deduction, if applicable, will be communicated to the customer before the return is finalized.
Returned products may be inspected after receipt.
A return may be rejected where:
The product has been used improperly
The product has been damaged after delivery
Original packaging/accessories are missing where required
The product does not correspond to the order
There is evidence of misuse, alteration or fraudulent return activity
The return request does not meet the applicable return conditions
Any applicable consumer rights that cannot legally be excluded will continue to apply.
Once an approved return is received and accepted, EXVO will process the applicable refund.
Where the original order was paid online through Razorpay, the refund will generally be initiated to the same payment method used for the original transaction, subject to the payment provider's processing rules.
Razorpay's current terms state that refunds initiated by the merchant are routed through the same payment method used for the transaction. (razorpay.com)
Razorpay currently documents normal refunds as generally taking 5–7 working days, although the time for the amount to appear in the customer's account may depend on the bank/payment method. (razorpay.com)
Where an order is successfully cancelled before dispatch, any eligible refund will be processed in accordance with our Cancellation Policy.
Where the order has already been dispatched, the customer may need to receive the shipment and follow the applicable return process.
Where an order is returned because of a verified EXVO error, such as a wrong or defective product, applicable shipping charges may be refunded subject to verification.
For customer-requested returns not caused by an EXVO error, shipping charges may be non-refundable where applicable and will be communicated according to the product/order conditions.
Where Cash on Delivery (“COD”) is available, the applicable refund method for an approved return may differ from prepaid transactions.
EXVO may request appropriate bank/UPI details where necessary to process an approved refund.
We will not request sensitive payment credentials such as card PINs, CVV numbers or passwords for processing a refund.
Where appropriate and subject to availability, EXVO may offer a replacement instead of a refund.
Replacement availability may depend on:
Product availability
Nature of the issue
Product category
Stock availability
Return eligibility
If a replacement is unavailable, EXVO may process an eligible refund instead.
If an order is not delivered, customers should contact EXVO at support@exvo.in.
We may coordinate with the applicable logistics provider to investigate the shipment.
Where a shipment is officially confirmed as lost and the order cannot be fulfilled, EXVO may provide an appropriate resolution, including refund or replacement, subject to the circumstances and applicable law.
EXVO may investigate suspected fraudulent, abusive or repeated misuse of the return/refund process.
Examples may include:
False damage claims
Repeated return abuse
Returning a different product
Deliberate product damage
Manipulation of promotional or refund processes
Where appropriate and permitted by law, EXVO may reject such claims or take other lawful action.
Customers should:
Provide accurate order and delivery information
Check the package and product promptly after delivery
Report damage, wrong products or missing items within the stated reporting period
Follow return packaging and pickup instructions
Keep the product and packaging in appropriate condition until the return is resolved
Nothing in this policy is intended to remove or restrict any consumer right or legal protection that cannot lawfully be excluded under applicable Indian law.
The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce entities and address obligations relating to consumer transactions and unfair trade practices. (consumeraffairs.nic.in)
For returns, refunds or replacement requests:
EXVO Selection
Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769
Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203
EXVO may update this Returns & Refund Policy from time to time to reflect changes in:
Product categories
Return eligibility
Refund procedures
Shipping/logistics arrangements
Payment methods
Applicable laws or regulations
The latest version will be published on this page with an updated Last Updated date.